Privacy Policy

Effective Date: 01 September 2025

Welcome to Realiora. By accessing or using our website and services (“Services”), you agree to comply with these Terms of Service and Privacy Policy. If you do not agree, do not use our Services. These Terms are designed to provide maximum protection to Realiora, its affiliates, employees, and partners, and minimize liability under international law.

1. Eligibility

  • You must be at least 13 years old to use Realiora.
  • By using our Services, you confirm that you meet this age requirement.
  • Users representing organizations must have the authority to bind their entity to these Terms.

2. Accounts & Registration

  • Users may register accounts or use the Services as guests.
  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, complete, and up-to-date information.
  • Realiora may suspend, restrict, or terminate accounts at its discretion for violations of these Terms or illegal activity.

Protection: Realiora is not liable for any losses or damages arising from unauthorized access to your account.

3. User Content & Submissions

  • You retain ownership of your submissions but grant Realiora a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, distribute, modify, display, and create derivative works for any purpose, including marketing, research, and platform improvement.
  • You are fully responsible for your content and must not submit material that is unlawful, defamatory, infringing, harmful, or offensive.
  • Realiora may remove any content at its discretion.
  • Realiora assumes no responsibility for user-submitted content, its accuracy, or consequences.

Protection: This clause limits Realiora’s liability for any disputes arising from user content.

4. Services & Use

  • Realiora provides research, verification, summarization, and user interaction services.
  • You agree not to misuse, reverse-engineer, hack, or disrupt the platform.
  • Realiora may modify, suspend, or discontinue Services at any time without notice.

Protection: This protects Realiora from claims of service interruptions or modifications.

5. Payments & Subscriptions

  • Payments are processed through secure, certified third-party processors (Stripe, PayPal, etc.).
  • Realiora does not store full credit card information.
  • Subscription fees are billed automatically unless canceled according to posted policies.
  • Users are responsible for maintaining valid payment methods and paying all applicable fees.

Protection: Realiora is not liable for third-party payment processor errors, fraud, or interruptions.

6. Privacy & Data Protection

a. Information We Collect

  • Personal info: name, email, phone, billing/shipping info, payment info
  • Non-personal info: IP, device type, browser, usage, cookies
  • User content, submissions, interactions
  • Subscription preferences and communications
  • Guest user analytics

b. How We Use Your Data

  • Deliver and improve Services
  • Process payments and manage subscriptions
  • Personalize content and communications
  • Detect, prevent, and respond to fraud, abuse, or illegal activity
  • Analyze trends and performance

c. Data Sharing

  • Trusted service providers (hosting, payments, analytics)
  • Required by law or legal processes
  • To protect Realiora, its users, or property
  • Business transitions (merger, acquisition, or sale)

d. Data Security & Retention

  • Industry-standard encryption, access control, and secure storage
  • Retention only as necessary for service, legal compliance, or dispute resolution
  • Data anonymized or deleted afterward

e. User Rights

  • Access, correct, delete, or restrict personal data
  • Withdraw consent for marketing communications
  • Object to certain data processing

f. Cookies & Tracking

  • Used for analytics, personalization, functionality
  • Users can control cookies via browser settings

g. Children

  • Services are not for children under 13.
  • Any inadvertently collected data will be deleted immediately.

Protection: Covers GDPR, CCPA-style rights, and international data protection compliance.

7. Intellectual Property

  • All content, trademarks, logos, software, and materials are property of Realiora or licensors.
  • You may not copy, modify, distribute, or create derivative works without permission.

Protection: Prevents copyright infringement claims.

8. Disclaimers & Limitation of Liability

  • Services are provided “as is” and “as available”.
  • Realiora makes no guarantees about accuracy, completeness, or results.
  • Maximum limitation of liability: Realiora is not liable for any direct, indirect, incidental, consequential, or punitive damages, including loss of profit, data, or opportunity.
  • Realiora is not responsible for user content, third-party websites, integrations, or external platforms.
  • Realiora makes reasonable efforts to protect data but cannot guarantee absolute security.

Protection: Protects against almost all legal claims worldwide.

9. Indemnification

You agree to indemnify and hold harmless Realiora, its affiliates, employees, and partners from claims, losses, damages, liabilities, or expenses arising from:

  • Your use of the Services
  • Violation of Terms
  • Submission of unlawful or infringing content
  • Breach of applicable laws or regulations

10. Termination

  • Realiora may suspend or terminate accounts for violations, abuse, or legal reasons.
  • Upon termination, your rights to access Services end immediately.

Protection: Limits legal claims from terminated users.

11. International Use

  • Services are available worldwide, but users are responsible for complying with local laws.
  • By using Realiora internationally, you consent to international data transfer and processing.

Protection: Covers cross-border use and compliance issues.

12. Governing Law & Dispute Resolution

  • Governed by the laws of [Insert Jurisdiction, e.g., Republic of North Macedonia].
  • All disputes resolved through binding arbitration in [City, Country], to the maximum extent permitted by law.
  • Users waive any right to a class-action lawsuit.

Protection: Minimizes international litigation and ensures control over dispute resolution.

13. Changes to Terms

  • Realiora may update Terms and Privacy Policy at any time.
  • Continued use constitutes acceptance of updated terms.

14. Contact

Questions about privacy, terms, or data?

15. Subscriptions, Billing, and Refunds

  • Subscriptions: Certain features of Realiora may require a paid subscription. By subscribing, you agree to pay the recurring fees as described at the time of purchase.
  • Billing: Subscription fees are billed automatically using your chosen payment method (credit card, debit card, PayPal, or other accepted payment processor). You authorize Realiora and its payment processors to charge your selected payment method for all applicable fees.
  • Renewal: Subscriptions automatically renew unless canceled prior to the renewal date. Renewal fees are billed at the prevailing rates at the time of renewal.
  • Cancellation: You may cancel your subscription at any time via your account settings or by contacting Realiora support. Cancellation will prevent further billing but does not automatically refund already-paid fees unless otherwise stated.
  • Refunds: Refunds are granted only at Realiora’s discretion and under conditions specified at the time of purchase. All refund requests must be submitted to [Insert Contact Email].
  • Account Responsibility: You are responsible for maintaining accurate billing information. Failure to pay subscription fees may result in suspension or termination of Services.
  • Promotions & Discounts: Any trial periods, discounts, or promotional offers are subject to specific terms and may be revoked if terms are violated.

Protection: This clause clearly establishes your rights regarding subscription billing, limits liability for payment issues, and protects Realiora against refund disputes and recurring billing claims.

Email: contact@realiora.com